Automated remediation

Automate customer communications and complete missing information.

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Complete customer information automatically and make the best decisions.

Not everyone is keen to share a lot of information during a first contact. Even though this is understandable, it poses a problem for you. Because without the information vital to the assessment, it’s difficult to form a clear customer view, making it impossible to accept or retain customers.

In getting to know more about customers in a smart and privacy-respecting way, automated customer communication is the best place to start. This enables you to request all the essential information through rapidly following communication means, while taking customers’ wishes into account. And when you’ve achieved your goals and completed your file, the processes stop automatically. It doesn’t get easier.

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In the Invenna KYC platform, you create automated customer communication. No matter if it concerns e-mail, a phone call, mail or other online communication. The platform is designed to complete and gather missing information to avoid delay in the transaction monitoring process and allowing you to make the best decisions. This turns customer remediation into a standard business process that hardly requires any attention.

  • Automated customer communications that fit customers.
  • Create actions and complete customer information.
  • Avoid delay and make the best decisions.

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A link to every source and channel.

You use all kinds of sources and channels, we make sure the Invenna data platforms connect to them. Browse the overview of all the connectors we work with.

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