Build a dialogue with millions of customers.
Being an organisation in the telecom sector means that you service millions of customers simultaneously. Though it may seem impossible to reach each customer with a personal offer, a solution lies in the integration and application of customer data. By gaining more insight into your customers, whether it’s related to their life or family stage or when their house was built, it always allows you to start a personalised dialogue and make an individual offer. It makes the difference between customer satisfaction and loyalty on the one hand, and retention and high acquisition costs on the other hand.
Invenna creates a unique 360-degree customer view that doesn’t differentiate between online and offline. It gathers historical and current data, but also gazes into the future through predictive modelling. With our newest techniques like machine learning, we engage your customers, increase customer value and minimise churn.